If you wish to make a complaint because you are dissatisfied with our services, please contact us by e-mail: complaints@sileon.com.

Our Complaints Officer will get back to you in writing as soon as possible. Our goal is that complaints should be resolved within 15 working days after we have received them.

If you are dissatisfied with our answer, you have the right to take the matter further to the National Board for Consumer Disputes (ARN). You can contact the National Board for Consumer Disputes via their website or by sending a letter.
Website: www.arn.se
Address: PO Box 174, 101 23 Stockholm, Sweden

At The Swedish Consumers’ Banking and Finance Bureau, you can get free advice. You can also contact the consumer advisor in your municipality.
Website: www.konsumenternas.se

Complaints are handled based on PSD II guidelines and according to the guidelines developed by the Financial Supervisory Authority.